Work order management software
Every job owned, tracked and proved, from the first call to the close.
MaintenanceIQ is work order management software for industrial plants: every corrective, preventive, inspection and emergency job lives on one record with its owner, priority, checklist, parts and photos. It helps your maintenance manager see what is open, your technician know what to do next, and your quality head prove what was done.
The problem
When jobs live in chats, whiteboards and memory
Ask a maintenance manager where last night's jobs are and the answer is often spread across a phone group, a whiteboard by the workshop door and a register that someone fills in at the end of the week. A breakdown gets fixed, but nobody wrote down which seal was changed. A job gets closed, but the photo of the repair sits on one technician's phone.
That costs you twice. Today, it means calls and walks to find out who is on what. Later, it means the history you need for a repeat failure, a cost question or an audit is simply not there.
The fix is not more forms. It is one record per job that your team fills in as the work happens, on the device already in their hand.
What work order management software should do for your planner
Your planner starts the shift with one list: open, due today, overdue and waiting on parts, filtered to their factory or department. Priority is on every job, so the order of work is visible instead of argued.
Each maintenance work order names its machine, and the department follows the machine automatically. Assignment goes to the roles you allow in Settings, which by default is your technicians. Nobody has to retype where the asset sits.
- Corrective, preventive, inspection and emergency work on one record model
- Priority, due date and assignee on every job
- Department taken from the selected machine
- My Tasks page and digests with type, priority, due date and search filters
What changes for each role
Benefit first. The feature that delivers it sits underneath.
Your technician knows the job before arriving
The machine and the checklist to run are on the job, and the machine's earlier repairs sit on its Timeline, so less time goes on asking around.
How: Typed task checklists attached to the work order, opened from the installable mobile app or by scanning the machine's QR label.
Learn moreEvidence is captured while the work happens
Photos and readings go on the record at the machine, not from memory at the end of the shift.
How: Photo and file tasks with camera capture, plus parts consumption logged against the job.
A breakdown turns into a job in one step
The person who reports the stoppage does not have to fill in a second form.
How: A work order raised from a breakdown fixes its title, sets type to corrective and due date to today, and stays linked to the breakdown and the asset.
Learn moreTriage starts from your own history
When a machine stops, your team sees what usually caused it and which parts were used last time.
How: Breakdown triage hints: likely causes, parts often used and the usual priority, drawn from your past repairs. Every hint can be overridden.
Closing out takes less typing
Actual time is filled in for you from the elapsed time, and your technician corrects it if needed.
How: A completion flow that records who closed the job and when.
Nothing quietly disappears
A job created by mistake can be removed from work views, but the record your auditor relies on stays whole.
How: Permission-gated soft delete with a mandatory reason. The job stays in the compliance evidence pack and the audit log.
How a job moves through MaintenanceIQ
The same path for a planned PM or a 3 a.m. emergency.
- 01
Raise
A requester, technician or manager raises the job, or a breakdown report spawns it. The machine sets the department.
- 02
Prioritize and assign
Your planner sets priority and due date and assigns it to someone in an assignable role.
- 03
Do the work
Your technician opens the job in the installable mobile app, runs the checklist, logs parts and adds photos.
- 04
Close
The completion flow records actual time and who closed it. Completed checklist runs are frozen.
- 05
Learn from it
The job feeds MTBF, MTTR, maintenance cost, the report builder and the Work Order History section of the evidence pack.
A pump seal leak, start to finish
Worked example (illustrative)
At 09:40 an operator reports a leak on the P-07 pump (illustrative machine). The triage hints show that past leaks on this pump were mostly the mechanical seal, that a seal kit was the part most often used, and that the usual priority was high. The operator taps the likely cause to fill it in.
Your planner raises the corrective work order from the breakdown in one step and assigns it. The technician scans the QR label on P-07, opens the job, isolates the pump, changes the seal, logs one seal kit against the job and adds a before and after photo. The job is closed at 11:25.
| Item | Value |
|---|---|
| Breakdown reported | 09:40 |
| Work order closed | 11:25 |
| Elapsed time | 1 h 45 min (11:25 minus 09:40) |
| Parts consumed | 1 seal kit, deducted from stock |
| Evidence on the record | Checklist run, 2 photos, who closed it and when |
One record now answers what failed, what was done, which part went in, how long it took and who did it. The next time P-07 leaks, that history is what the triage hints draw on.
Who sees which jobs
Access is set per role, feature and action, and the backend enforces it on every action, including reads. Technicians see the jobs assigned to them. For requesters you choose in Settings whether they see only their own jobs, their department's jobs or the whole organization's, and every setting still shows people the jobs they raised or were assigned.
Every write is in the audit log, so when a priority or a due date changes you can see who changed it and when.
Frequently asked questions
What types of work orders does MaintenanceIQ support?
Corrective, preventive, inspection and emergency work, all on one record with priority, assignment, task checklists, parts consumption, photos and a completion flow.
Can a breakdown create a work order automatically?
A breakdown report can spawn a linked corrective work order in one step. Its title, type and due date are set from the breakdown, and the link is kept on both the breakdown and the asset.
Can my technicians close jobs without signal?
No. The installable mobile app loads when the signal drops, but saving work to a job needs a connection.
Can a work order be deleted?
Only by people with permission, and only as a soft delete with a mandatory reason. The job is hidden from work views but kept in the compliance evidence pack and the audit log.
Can I export work order data?
Yes. Managers and admins can build a filtered Work Orders report in the report builder, export it to CSV, save the setup and schedule it daily, weekly or monthly.